5/6/2023 0 Comments Betty boop bagsIn case tracking information says delivered but you haven’t received any items Lost Orders with Delivered Status – Orders with a status of “delivered” is to be assumed by all parties that the order was in fact delivered. Lost Orders with Delivered Status – Orders with a status of “delivered” Normally they will call the contact number shown on the parcel if the package cannot be delivered. If your package is already sent out, please contact the local express company for this issue. This means that we no longer have visibility of your order and cannot provide tracking information. Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. Shipments to APOs can take up to 45 additional days to arrive. Orders shipped to APO addresses are done so via DHL Global Mail, and then are turned over to USPS for final delivery (through the military mail system). Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. If you would like items delivered to multiple addresses, please place those orders separately.ĭo you offer delivery to PO Boxes or Military APO/FPO addresses? We do not offer shipping to multiple addresses for a single order. In case there is still no reply, contact this Email: we will answer back within 1 business day.Ĭan the order be delivered to multiple addresses? Please check the email address that you sent it to and try again. If you have any questions that are not on this FAQ page, please email us at where we will promptly get back to you. If you believe you may have entered your email wrong please contact us and we will fix it for you. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. Most times this is because our customers have accidentally entered their email in wrong. Why have I not received any order confirmation details? So don’t panic if you don’t receive all of your items at once…they are on the way You may receive one item before the next. We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. I ordered 2+ items, but only received one… where’s my order? When the package is scanned into their system, tracking events will populate on the tracking page. If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system. If you find that your tracking number hasn’t updated after 2 weeks then contact us. Sometimes, the order says this because it has not either been shipped, USPS has not scanned it yet, your package is lost or it has been mishandled. Tracking number says “Pre shipment” / “Label not in system, what does this mean? If you did not receive a tracking number AFTER the processing days have been completed THEN email us for more updates. Your tracking number will be sent to you via the email you used to place the order. Missing apartment, building, floor, or unit number cannot be held responsible for delays caused by unforeseen or uncontrollable events such as: Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. (*This doesn’t include our 3-5 day processing time) With the "Express Shipping" delivery package, the delivery time will be under 7-10 business days*. – Estimated Delivery: 14 – 20 days* (in regular seasons) excluding Sunday or more depends on holiday seasons. In addition, when you have problems related to your order, we will prioritize handling your case. And we"ll use the shipping company"s highest delivery plan to get it to your address as quickly as possible. The item you order will be prioritized for production. We will prioritize processing your order first. Shipping fee to Europe, Canada, Mexico, Chile $8.99 and each addition $5.99. Standard Shipping: First item price: $3.99 and each addition $1.99Įxpress Shipping: First item price: $11.95 and each addition $5.99. – Shipping: We use flat shipping rate of: We process orders on business days which are Monday through Friday The shipping cost will automatically update and display in your total costs. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. Shipping costs vary depending on the shipping destination.
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